Frequently Asked Questions
Order & Shipping
If you have any question that is not covered you can contact at sales@lawefield.co.uk
How long does it take for home delivery?
We use Royal mail to send most of our UK orders. Which usually takes 2-3 working days to fully deliver the parcels.
What courier do you use for deliveries?
We use Royal mail and DHL to send most of our UK orders.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service team via email
Any question?
You can contact us through our contact page! We will be happy to assist you.